My husband and I felt like royalty! The service is second to none!!!!!! I would definitely suggest sitting in the same place at the pool each day because the bartender learned our names and took amazing care of my group of 6. Walking in the room they had balloons all over, champagne and dessert with happy birthday written on it, the tub was filled with bubbles and rose petals. I was celebrating my birthday and honeymoon and when we walked up to the room and there was a "Happy Birthday" sign and "Happy Honeymoon" sign on the door. The rooms are huge and have a private jacuzzi on the balcony along with a huge tub in the room. You get your own bar where the bartender knows you by name.Nicholas was amazing. Wow is all I can say about this resort!!!! I was not expecting such great accommodations and service!!! I would definitely suggested doing the preferred package. Sincerely, Mauricio Martinez General Manager We are very happy that you thoroughly enjoyed our facilities, gourmet food, our variation in alcoholic beverages, our nightly shows, housekeeping, suite décor and most of all, our friendly staff who hopes this upgrade does not stop you from returning to our beautiful resort in the near future. We very much agree when you say the view from the suite of the resort, the infinity of the pacific, our beautiful Puerto Valllartan sky is nice to wake up to. Hence “Garden View” There is nothings more true Ocean View than a suite on the 10th floor. Our Garden views provide a nice view of the gardens and the highest available is approximately palm tree level. Booking a Juinior Suite Swim Out in the main tower will not afford you this view. Allow me to begin by pointing out that even though our resort is architecture is comparable to that of a horse shoe, the towers are strategically aligned to provide the best view possible from any of our suites. Dave Z, A sincere thank you for taking the time to share with us your recent experience at Secrets Vallarta, you are a valued guest and hope the following information gives us the opportunity to welcome you once more. If I were to go back I would choose a different resort. ocean was not clear Overall I enjoy maya Rivera much better but I am happy my wife and I tried this location. Really I'm on vacation in Mexico and I can wear short to dinner. elevator was slow and hot - need to call to have bathtub repaired as it was leaking on the floor - air conditioning was being serviced and did not work for an entire day - dress code for dinner required long pants. Cons-not too happy about the "upgrade" to ocean view. beds and bathroom are very nice and rooms are comfortable. the view was nice and nice to wake up too - the shows were very good and excited to watch. Remembered us everyday and had drinks ready for us before asked. Alfredo was our waiter by the pool area and he made the experience awesome. Pools are fresh water and large enough to not be crowded. Pros: -Food was great and breakfast was very good. We stayed with our "ocean view" and received our money back. The rooms are the same except for a whirlpool on the balcony. I was pretty upset and demanded our money back with they offered to upgrade us to the preferred area. After a few hours we are walking around and I come to realize EVERY ROOM IS FACING THE OCEAN and even the 1st floor has an ocean view. We get to the room and it's laid out very nice and modern. So they go through the whole "we can give you a deal" and it cost up $360 for the 7 days for the ocean view on the 10th floor. My wife and I booked last minute so we got a garden suite and when we arrived we inquired about upgrading to an ocean view suite. As we arrive the resort is beautiful and laid out pretty nice with the family resort on the side and the adults only on the other. the shows were very good and excited to watch. the view was nice and nice to wake up too Food was great and breakfast was very good.
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